Responsible Gaming

Responsible gambling means making informed choices, staying in control and understanding that every wager carries a risk of loss. Games are based on chance, and previous results do not influence future results. There is no reliable strategy that can guarantee a win, recover losses or change the outcome of a random game.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Once your planned amount has been used, stop playing. Do not increase your spending because you are winning, losing or trying to reach a particular result.

• Only gamble with money left after essential expenses, such as rent, bills, food and loan repayments.
• Set a personal spending limit before you start and keep to it.
• Set a time limit and take regular breaks away from gambling activities.
• Keep gambling separate from financial goals, savings and emergency funds.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Never borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Do not chase losses by increasing stakes or continuing to play for longer.
• Keep your account details secure and do not allow other people to gamble through your account.

A win is not a reason to continue playing, and a loss is not a reason to keep playing. The safest approach is to view each session independently and accept the result when your planned time or spending limit has been reached.

Account controls can help you plan your gambling and make it easier to stop. Depending on the services and controls available to you, you may be able to set spending, deposit, loss or time limits, take a temporary break, or request that your account be closed. These tools are designed to support your decisions, but they should be used alongside a realistic budget and regular self-checks.

Plan before you play

Choose a limit that does not affect your household commitments or financial wellbeing. Consider your total gambling activity across all providers, not only the activity recorded in one account. A limit on one account may not reflect your overall spending if you also gamble elsewhere.

Take a break when you need one

A short break can help you assess your habits without the pressure of an active session. During a break, avoid opening another account or using another gambling service to continue playing. Use the time to review your budget, speak with someone you trust and consider whether gambling is still suitable for you.

Consider self-exclusion

If you are finding it difficult to control your gambling, self-exclusion may be appropriate. Self-exclusion is a request to prevent or restrict access to an account or gambling service for a selected period or until further review, subject to the available process and applicable requirements. It is not a substitute for professional support, and you should also consider excluding yourself from other gambling services you use.

If you want to change a limit, close an account or request a break, use the account tools or support process made available by Sg Casino. Do not delay asking for help if you feel that gambling is affecting your finances, relationships, work, studies or health.

Gambling may be becoming a problem when it takes more time, attention or money than you intended. The signs can be gradual, and you may not recognise them immediately. Paying attention to changes in your behaviour can help you act before the situation becomes more serious.

• You spend more money or time gambling than planned.
• You repeatedly try to win back money you have lost.
• You think about gambling throughout the day or find it difficult to concentrate on other activities.
• You hide, minimise or give misleading information about your gambling.
• You feel restless, irritable or anxious when you try to reduce or stop gambling.
• You gamble with money needed for rent, bills, food, education or other essentials.
• You borrow money, use credit or sell possessions because of gambling.
• You miss work, study, family events or other responsibilities to gamble.
• You continue gambling despite conflict with family, friends or other people close to you.
• You use gambling to escape stress, loneliness, sadness or other difficult feelings.
• You feel shame, guilt or hopelessness after gambling but continue to do it.
• You need to spend more to experience the same excitement or satisfaction.

If any of these signs apply to you, stop and take the concern seriously. Do not try to manage the problem by chasing losses or making larger bets. Consider using available account restrictions, closing your account and speaking with a qualified gambling counsellor or another trusted support person.

You do not need to wait until gambling causes a crisis before seeking help. Support can assist with budgeting, urges to gamble, relationship difficulties, debt concerns and the emotional effects of gambling. In Australia, free and confidential information and counselling may be available through Gambling Help Online and other state or territory services. You can also speak with your general practitioner, a mental health professional, financial counsellor or community support organisation.

If you are supporting someone else, approach the conversation calmly and without judgement. Explain what you have noticed, listen to their concerns and encourage them to seek professional advice. Do not provide money to cover gambling losses or take responsibility for managing their account unless appropriate safeguards and independent advice are in place. Support is also available for affected family members and friends.

If gambling is connected with thoughts of self-harm, immediate danger, threats or violence, contact emergency services or seek urgent help in your local area. Your safety comes first. Do not remain alone with an immediate safety concern.

Budget and financial wellbeing

Gambling losses can affect your ability to meet financial commitments. Make a clear list of essential expenses and do not use those funds for gambling. If debts or financial pressure are increasing, speak with a free financial counselling service before taking out further credit or making arrangements to recover losses through gambling. Financial counselling can help you understand your options without judgement.

Young people and vulnerable people

Gambling services are intended for adults who meet the applicable age and identity requirements. People under the legal gambling age must not use a gambling account or participate in gambling. Parents and carers should use device, payment and account controls where appropriate, keep passwords private and discuss the risks of gambling with young people.

Sg Casino provides responsible gaming information to help players make informed decisions. Account use may be subject to identity, age, financial and other checks required by applicable law and the relevant service processes. We may take steps relating to an account where there are concerns about safety, compliance or the use of an account by another person.

Responsible gambling tools are not a guarantee that harm will be prevented. You remain responsible for deciding whether to gamble and for seeking help when gambling is causing concern. If a limit, break or closure has been requested, allow the applicable process to take effect and do not attempt to avoid the restriction by opening or using another account.

Information about your gambling activity and any support request may be handled in accordance with the applicable privacy notice and legal requirements. We aim to treat responsible gambling enquiries respectfully and confidentially, while taking necessary action to protect players and meet our obligations.

Review this page regularly and check your own gambling habits honestly. If gambling is no longer enjoyable, is affecting your wellbeing or is creating financial pressure, stop playing and seek support. Asking for help early is a practical step towards regaining control.